Service Delivery Manager
2 weeks ago
SERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder management, communication, and leadership skills.• Experience working in an IT-managed services or outsourcing environment.• Ability to handle high-pressure situations and manage escalations effectively.• Strong analytical and problem-solving skills with a focus on continuous improvement.• Travel may be required based on business needs.• Flexibility to work in different shifts, including 24x7 operations if needed.The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services forend users, managing service delivery teams, and ensuring compliance with SLAs. The SDM willwork closely with stakeholders to drive efficiency, improve service quality, and enhance the overalluser experience.Key Responsibilities:• Service Delivery & Operations Management:• Oversee end-to-end EUS service delivery, including incident management, service requests,and problem resolution.• Ensure adherence to ITIL best practices and maintain SLA compliance.• Monitor key performance indicators (KPIs) and service metrics to drive continuousimprovement.• Stakeholder & Customer Management:• Act as the primary point of contact for customer escalations and service issues.• Conduct regular service review meetings with clients and internal teams.• Drive customer satisfaction by addressing concerns and improving service delivery.• Team Leadership & Performance Management:• Lead and mentor the EUS team, including engineers, support staff, and technicians.• Define roles and responsibilities, ensuring optimal resource utilization.• Conduct training and upskilling sessions to enhance technical and soft skills.• Incident & Problem Management:• Ensure timely resolution of critical incidents and minimize business impact.• Perform root cause analysis (RCA) for recurring issues and implement corrective actions.• Drive proactive measures to prevent service disruptions.• Process Improvement & Automation:• Identify areas for process optimization and automation.• Implement self-service tools and knowledge management initiatives.• Collaborate with IT teams to enhance the digital workplace experience.• Compliance & Reporting:• Ensure compliance with IT security and regulatory requirements.• Generate monthly service reports, including SLA performance and improvement plans.• Track budget and cost optimization strategies for EUS operations.
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description • 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. • Strong knowledge of ITIL framework and service management best practices. • Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. • Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description • 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. • Strong knowledge of ITIL framework and service management best practices. • Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. • Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India r3 Consultant Full time ₹ 24,00,000 - ₹ 36,00,000 per yearSERVICE DELIVERY MANAGERJob Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Management
2 weeks ago
Mumbai, Maharashtra, India Hitachi Vantara Full timeLocation: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and projects for...
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Service Delivery Manager
1 hour ago
Mumbai, Maharashtra, India Hitachi Vantara Full timeAbout the Role:Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and...
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Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India SBI MUTUAL FUND (SBIMF) Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description for Service Delivery ManagerJob Title: Service Delivery Manager / Chief ManagerReporting Manager: Lead - IT InfrastructureJob Location- SBIFM Corporate OfficeRole Description:This role is responsible who will have a high level of interaction with a cross-functional team, and management. It includes closely working and ensuring troubleshooting...
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Service Delivery Manager
4 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
4 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
