Global Service Delivery Lead

1 day ago

Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Opportunity

As a global delivery centre head, you will play a crucial role in driving strategic initiatives and leading service delivery functions.

The ideal candidate will have experience in developing integrated views of client needs and business requirements, ensuring quality services are delivered on time using best practice tools and techniques.

  • Develop an integrated view of the client's needs (internal and external) and business requirements, and ensure quality services are delivered on time.
  • Lead and develop the service delivery function - Enable and champion a service delivery culture, promote ongoing service improvements, to improve quality and client satisfaction.
  • Lead strategic initiatives - Review, reshape and develop processes and systems in order to ensure we provide world-class delivery to our clients.
  • Integration and alignment of agile frameworks and methodologies to accelerate agile adoption.
  • Maintain a high level of utilisation across the delivery team.
  • Overall accountability of the quality of service and performance - Ensuring future growth projections within clients of BAU environments are understood and factored into capacity planning for all associate systems and resources.
Key Responsibilities
  • Develop and nurture relationships with clients and stakeholders across the business to understand and deliver on new business opportunities.
  • Develop and maintain a strategic partnership with clients, and take accountability for the delivery of what has been commercially contracted.
  • Managing different stakeholder expectations.
  • Detailed knowledge of the clients contracts and obligations (SOW), understanding the contractual risks and opportunities, and using them to your advantage.
  • Take accountability for the identification, mitigation and management of all risks relating to the delivery of the business outcomes.
Requirements
  • Hire capable, independent resources that can understand, communicate and execute client briefs accurately.
  • Individual growth of service delivery teams - Work with the L&D team to structure training programs that directly impact work quality along with specific competencies.
  • Build and drive a high-performance culture across business, suppliers, contractors and permanent staff to ensure single-minded focus on the outcomes of the programme.
  • Manage the performance of the team, as well as promote and support career development.

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