Expert Service Delivery Leader

1 day ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Delivery Manager Job Description

About this Role

We are seeking a seasoned and strategic leader to lead our IT project delivery function. This is a high-impact leadership role ideal for professionals with deep experience in managing large-scale service delivery, customer success, profitability, and digital transformation initiatives.

As the Delivery Manager, you will be responsible for leading complex, multi-disciplinary technology projects, managing delivery operations, and ensuring that business value is consistently delivered to clients. You will be the key driver of customer satisfaction, profitability, technology excellence, and automation outcomes.

  • Lead the end-to-end delivery of complex IT programs/projects in a multi-client, multi-technology environment.
  • Ensure project delivery is on time, within budget, and aligned with client expectations and business value realization (BVR).
  • Define and implement delivery governance models and performance metrics.
  • Own delivery KPIs such as on-time delivery, customer satisfaction, gross margin, and SLA compliance.

Key Responsibilities:

  • Build trusted advisor relationships with senior client stakeholders (business and technical).
  • Understand client business goals and ensure all technology delivery aligns to those goals.
  • Identify opportunities for upselling and cross-selling within existing accounts.
  • Collaborate with pre-sales, account management, and solutioning teams for new logo acquisition and custom solution development.

Required Skills and Qualifications:

  • 15+ years of experience in the IT Industry, preferably worked in service-based IT industry.
  • Strategic thinking and ability to align delivery with business value
  • Exceptional communication and stakeholder management skills
  • High emotional intelligence and team leadership skills
  • Strong problem-solving and decision-making capabilities
  • Entrepreneurial mindset and ownership-driven approach
  • Ability to thrive in a fast-paced, high-performance delivery environment

Benefits:

  • Opportunity to work on complex, multi-disciplinary technology projects
  • Chance to drive customer satisfaction, profitability, technology excellence, and automation outcomes
  • Collaborative and dynamic work environment

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