Customer Service Delivery Expert

20 hours ago

Mumbai, Maharashtra, India beBeeOperational Full time ₹ 60,00,000 - ₹ 1,00,00,000
Customer Service Delivery Expert

Delivering exceptional customer service and operational excellence is at the forefront of this role. As a key player in our service center operations, you will be instrumental in providing top-notch support to clients.

Your responsibilities will include addressing client inquiries, processing transactions accurately, and troubleshooting issues. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives.

You will also collaborate with internal stakeholders, mitigate conflicts, and maintain a keen awareness of fraud prevention strategies. Key performance indicators will focus on process efficiency, quality of service, and effective communication with clients and internal teams.

Job Responsibilities:
  • Process client transactions accurately and efficiently.
  • Address client inquiries and troubleshoot issues.
  • Collaborate with internal stakeholders to achieve shared objectives.
Requirements:
  • Knowledge of customer service operations, transaction processing, and troubleshooting.
  • Excellent client and stakeholder management skills.
  • Ability to partner with multiple teams to deliver high-quality client experiences.
Preferred Qualifications:
  • Proficiency in AI/ML technologies and automation tools.
  • Demonstrated ability to drive continuous improvement initiatives.
  • Cultural intelligence and data & tech literacy for effective engagement with diverse clients.

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