
Customer Service Expert
1 day ago
Customer Service Expert
">We are seeking a detail-oriented professional to join our team as a Customer Service Expert. In this role, you will be the primary point of contact for customers, ensuring a positive experience from their first interaction to resolution.
">About the Role:
">- Respond to customer inquiries promptly and professionally via various communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
- Process and manage customer orders on an e-commerce platform, including handling returns, exchanges, and refunds.
- Act as the main point of contact for shipping vendors. Work with them to track down and resolve delivery issues efficiently.
- Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
- Maintain clear, concise, and empathetic communication with customers at all times.
- Accurately document all customer interactions and resolutions.
Required Skills and Qualifications:
">- Bachelor's degree.
- Proven experience 1-2 years working in e-commerce operations.
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Fluent in written and spoken English.
About Us:
">Hibiscus Monkey is an Indian skincare brand specializing in body care, focusing on bringing face-grade skincare and plant-based formulations to address specific body concerns. We aim to bring unique solutions to common problems often overlooked in typical skincare routines.
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