General Services Manager
1 week ago
Responsibilities
- Manage the overall service operations of a dealership or an automobile service center.
- Ensure impeccable customer service and customer retention.
- Maintain operational efficiency and drive profitability.
- Oversee daily operations of the service department.
- Develop and implement strategic service delivery approaches to enhance efficiency and profitability.
- Monitor service metrics and KPIs to identify areas for improvement.
- Manage and motivate a team of service advisors and technicians.
- Handle escalated customer complaints and resolve them effectively.
- Ensure compliance with safety and industry regulations.
- Collaborate with other departments to streamline processes and improve service delivery.
- Report to senior management on service department performance and initiatives.
Qualifications
- Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
- Proven experience in a management role within the automotive service industry.
- Strong understanding of automotive service operations and customer service principles.
- Excellent leadership and people management skills.
- Ability to analyze data and make strategic decisions.
- Exceptional communication and interpersonal skills.
Skills
- Operational Management
- Customer Service
- Leadership
- Problem-Solving
- Team Management
- Data Analysis
- Performance Metrics
- Compliance and Safety
- Automotive Knowledge
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