
Technical Customer Support Specialist
7 days ago
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing remote technical assistance to customers.
Key Responsibilities:
- Diagnose and troubleshoot complex computer systems and software.
- Provide excellent customer service and maintain strong relationships with clients.
- Troubleshoot and resolve issues utilizing available tools and resources.
- Communicate effectively with management, peers, and account teams.
Ideal Candidate:
- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
- Able to learn complex software tools quickly.
- Strong customer service skills with a professional demeanor.
Bonus Qualifications:
- 2+ years relevant work experience in a technical environment OR commensurate college-level coursework.
- Limited travel, after-hours, or on-call work may be required.
Contact Information:
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