Highly Skilled Technical Support Specialist

2 weeks ago


Kannur, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

This role is for a Technical Support Specialist to work on complex technical issues.

The ideal candidate will have 1-4 years of experience and excellent communication skills, both verbal and written. They should also be proficient in Microsoft Office applications such as Word, Excel, and PowerPoint.

Responsibilities include:

  • Troubleshooting complex technical issues using standard operating procedures
  • Supporting customers using analytical skills and problem-solving techniques
  • Knowledge of ticketing tools and ITIL best practices
  • Experience in infrastructure, storage, and service desk management
  • Hands-on experience with Google Workspace products such as Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, and more

Mandatory Requirements: EPCN registration on the TCS website is necessary for eligibility. The candidate should also have knowledge of Google Workspace Administrator certification.

Additional Responsibilities:

  1. Providing timely support to customers through multiple channels
  2. Collaborating with cross-functional teams to resolve technical issues
  3. Developing and maintaining technical documentation
  4. Staying up-to-date with industry trends and emerging technologies


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