Help Desk Technical Support Expert

1 week ago


Kannur, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Summary

We are seeking a highly skilled Help Desk Support Specialist to join our team. This role will provide technical support and assistance to customers, ensuring their issues are resolved in a timely and efficient manner.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. They will also have strong organizational skills, an appreciation for process and documentation, and the ability to learn how to troubleshoot devices.

Key Responsibilities:

  • Handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails & tickets.
  • Interact with mobile phone carriers & other departments to resolve mobile service-related issues.
  • Adhere to business rules & policies as dictated by our organization.
  • Ensure SLA's and KRA's meet day to day, month to month.
  • Support our SaaS product with French and English language skills.

Requirements:

  • French and English language skills.
  • Willingness to work in a 24/7 rotational shift environment.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and an appreciation for process and documentation.
  • Ability to learn how to troubleshoot devices.


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