Help Desk Professional

1 week ago


Kannur, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Opportunity:

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As a Technical Support Specialist, you will be responsible for delivering high-quality technical support services to ensure the smooth operation of our on-prem and cloud applications.

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Key Responsibilities:

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  • Provide timely support for application and system issues (L1 & L2).">
  • Monitor application performance and alerts.">
  • Troubleshoot and resolve technical issues or escalate as required.">
  • Support production deployments, patching, and configuration changes.">
  • Develop and maintain system documentation and dashboards.">
  • Collaborate with development, operations, and business teams.">
  • Follow incident, change, and problem management practices.">
  • Participate in shift-based or on-call support rotation.">
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Requirements:

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You will need excellent communication skills, a strong understanding of technical concepts, and the ability to work effectively in a team environment. Relevant experience and certifications are highly valued but not essential.

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Benefits:

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We offer a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about providing exceptional customer service and are looking for a challenging role in a dynamic environment, please apply.



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