
Help Desk Professional
1 week ago
Job Opportunity:
">As a Technical Support Specialist, you will be responsible for delivering high-quality technical support services to ensure the smooth operation of our on-prem and cloud applications.
">Key Responsibilities:
">- ">
- Provide timely support for application and system issues (L1 & L2).">
- Monitor application performance and alerts.">
- Troubleshoot and resolve technical issues or escalate as required.">
- Support production deployments, patching, and configuration changes.">
- Develop and maintain system documentation and dashboards.">
- Collaborate with development, operations, and business teams.">
- Follow incident, change, and problem management practices.">
- Participate in shift-based or on-call support rotation.">
Requirements:
">You will need excellent communication skills, a strong understanding of technical concepts, and the ability to work effectively in a team environment. Relevant experience and certifications are highly valued but not essential.
">Benefits:
">We offer a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about providing exceptional customer service and are looking for a challenging role in a dynamic environment, please apply.
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