Help Desk Expert

1 week ago


Kannur, Kerala, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Role Overview:

We are seeking a skilled Support Specialist to join our team. This individual will play a vital role in assisting users while contributing to the growth of our platform through user insights and upselling opportunities.

The successful candidate will be responsible for:

  • Providing exceptional customer support via email and phone calls, ensuring a seamless experience for authors
  • Proactively promoting premium packages and add-on services, increasing awareness of our offerings
  • Educating users about additional publishing services such as cover design, marketing packages, and distribution options
  • Gathering insights from users on their experience, identifying areas needing improvement
  • Sharing valuable user feedback with internal teams to inform product improvements and enhance user experience

Requirements:

  • Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
  • A customer-first mindset, with a genuine passion for helping users succeed
  • A proactive attitude toward upselling and promoting high-value services
  • Ability to gather insights from user interactions and report key findings to the team
  • Willingness to learn and adapt in a fast-paced environment


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