
Help Desk Specialist
2 weeks ago
About AiSensy is a WhatsApp-based marketing and engagement platform built on official APIs.
It empowers businesses to scale their engagement and revenue through advanced automation and communication solutions.
The company has onboarded 100,000+ businesses across India and beyond, driving ₹4000+ crores in revenue over the last 3.5+ years.
About the JobThis role ensures high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience for partners.
The Partner Support Executive will work closely with internal teams to resolve issues, maintain service level agreements, and deliver a consistently strong partner experience.
- Key Responsibilities:
- Partner Query Support:
- Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
- Maintain strong first response time and meet chat acceptance service level agreements.
- Service Excellence:
- Ensure customer satisfaction scores of 95%+ by delivering timely, accurate, and empathetic support.
- Maintain high-quality written communication with typing speeds of 70+ words per minute.
- Partner Onboarding & Integration:
- Guide partners through the onboarding process and assist with dashboard integrations.
- Understand the unique business use cases of partners and deliver tailored support solutions.
- Cross-Team Collaboration:
- Work with product, tech, and sales teams to resolve escalations and improve the partner experience.
- Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
This role requires:
- 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
- Strong understanding of APIs, webhooks, and third-party integration workflows.
- Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
- Excellent verbal and written communication skills.
Working at this organization offers:
- A fast-growing environment with opportunities for growth and learning.
- Global exposure to international partner operations and real-time WhatsApp integrations.
- The chance to create real impact and help businesses achieve tangible outcomes through automation and smart engagement.
This organization values:
- Diversity, equity, and inclusion in the workplace.
- Continuous learning and professional development.
- Collaborative teamwork and open communication.
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