Helping Hand

2 weeks ago

Kannur, Kerala, India beBeeSupport Full time ₹ 26,000 - ₹ 36,000
Customer Support Specialist Job Description

As a Customer Support Specialist, you will play a pivotal role in providing exceptional customer service and ensuring the highest level of satisfaction.

  • The successful candidate will be responsible for addressing customer inquiries and concerns in a timely and professional manner.
  • You will resolve issues and maintain positive customer relationships through effective communication and problem-solving skills.
  • Additionally, you will provide product information and make recommendations to customers based on their needs and preferences.
  • In the event of complaints, you will escalate issues to senior representatives as necessary and work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
  • A Bachelor's degree in a relevant field or equivalent work experience is required.
  • Excellent communication and interpersonal skills are essential for this role.
  • Ability to problem-solve and multitask effectively is also crucial.
  • Attention to detail and a positive attitude are highly valued qualities in this position.
  • Previous experience in a customer service role is desirable, as is fluency in multiple languages.
What We Offer:
  • A competitive compensation package that rewards your hard work and dedication.
  • A benefits package that includes food, cab, and stay allowance, providing you with a comfortable and stress-free work environment.
  • Opportunities for growth and professional development, enabling you to reach your full potential and achieve your career goals.

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