
Front Desk Operations Manager
2 days ago
Job Title: Front Desk Operations Manager
Job Summary:We are seeking a highly skilled and organized individual to join our team as a Front Desk Operations Manager.
The successful candidate will be the first point of contact for students, visiting faculty, and guests, providing exceptional customer service and handling various queries with professionalism and courtesy.
Key Responsibilities:- Manage front desk operations, including guest relations, student accommodation, and hostel-related concerns.
- Serve as the liaison between students and administration for hostel-related queries, addressing complaints related to facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities, reporting property-related issues and ensuring timely resolution.
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers, assisting in preparing periodic reports on student/guest satisfaction and property maintenance.
- Graduate in Hospitality, Administration, or related field.
- 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
- Experience in handling student accommodation/hostel management will be an added advantage.
This is an excellent opportunity for individuals who thrive in fast-paced environments, possess strong problem-solving skills, and demonstrate excellent communication and interpersonal skills.
As a Front Desk Operations Manager, you will have the chance to make a positive impact on our community by providing exceptional service and support to our students, faculty, and guests.
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