Expert Technical Support Specialist

3 days ago


Kannur, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will provide expert-level technical assistance to end-users across various regions.

The ideal candidate will possess strong troubleshooting skills and experience working with Microsoft 365 and Mac systems.

You will be responsible for:

  • Providing remote and on-site technical support for users worldwide
  • Troubleshooting issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems
  • Handling customer queries with professionalism and clarity
  • Maintaining documentation of issues and resolutions in a knowledge base
  • Participating in IT exercises like disaster recovery, quarterly maintenance, and hardware lifecycle governance
  • Collaborating with internal teams and vendors to ensure timely resolution
Required Skills & Experience

To be successful in this role, you will need:

  • At least 1.5 years of experience in technical support
  • A strong command of English (verbal and written)
  • Experience supporting international clients (US, UK, Australia)
  • Hands-on expertise with Microsoft 365 troubleshooting
  • Familiarity with Mac OS support and related technical steps
  • Ability to manage high-severity issues and prioritize tasks effectively
  • Willingness to work night shifts and relocate if needed
Benefits

This is a unique opportunity to join our dynamic team and grow your career in technical support. If you have the required skills and experience, we encourage you to apply.



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