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Technical Support Specialist

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Kannur, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

As a technical support professional, you will play a pivotal role in ensuring customer satisfaction by resolving complex queries and providing expert assistance.

Key Responsibilities:

  1. Provide technical troubleshooting over the phone for customers worldwide, utilizing your problem-solving skills to deliver seamless solutions.
  2. Handle basic technical assistance calls related to telecommunications, VoIP, networking, and communications, leveraging your expertise to resolve issues efficiently.

Requirements:

  • An undergraduate or graduate degree from a recognized institution is preferred, as it demonstrates a strong foundation in academic pursuits.
  • Fresher or experienced candidates with a background in BPO and service industries are ideal, as they possess valuable experience in handling diverse customer interactions.
  • Excellent verbal and written communication skills are essential, as they enable effective collaboration with clients and colleagues alike.
  • Able to work in night shifts and rotational shifts, adapting to varying schedules while maintaining productivity.
  • Proficient in MS Office, email, and CRM tools, utilizing software applications to streamline tasks and enhance workflow.
  • A strong problem-solving attitude and customer-focused mindset are crucial, driving success through empathy and effective issue resolution.

Technical Skills:

  • Intermediate knowledge of computer hardware and software is necessary, enabling the ability to troubleshoot and resolve technical issues efficiently.
  • Operating Systems: intermediate knowledge of Windows, Mac, Android, and iOS is required, allowing for proficient navigation and troubleshooting across multiple platforms.
  • Networking: intermediate knowledge of networking concepts is essential, facilitating effective communication and collaboration within the team.

Competencies:

  • Basic networking knowledge is vital, supporting seamless communication and data exchange.
  • Intermediate knowledge of computers (software and hardware) is necessary, empowering the ability to troubleshoot and resolve technical issues efficiently.