
Technical Desktop Support Professional
1 day ago
Job Summary:
We are seeking a skilled professional to fill the role of Desktop Support Specialist. This position requires a strong foundation in desktop support and troubleshooting.
- Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, and in-person
- Troubleshoot desktop issues and resolve problems efficiently
- Work closely with internal teams to resolve complex technical issues
- Document and maintain accurate records of incidents and resolutions
Requirements:
- Bachelor's degree in Computer Science or related field
- 1.5 years of experience in desktop support or a related field
- Excellent verbal and written communication skills
- Working experience on BMC Remedy tool
- Knowledge of SolarWinds monitoring tool (added advantage)
- Working experience into remote support tool (added advantage)
- Window OS & desktop troubleshooting knowledge
Preferred Qualifications:
- Diploma/Certificate in Information Technology or Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT
About this Role:
This is an exciting opportunity for a motivated individual to join our team as a Desktop Support Specialist. In this role, you will be responsible for providing technical support and assistance to employees.
What We Offer:
A competitive salary and benefits package, as well as opportunities for professional growth and development.
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