Technical Support Specialist

2 days ago

Kannur, Kerala, India beBeeField Full time  80,000 -  1,20,000
Job Title: Field Support Engineer

We are seeking a highly skilled professional to fill the role of Field Support Engineer. As part of our team, you will be responsible for providing technical support to users across the organization, ensuring minimal disruption to business operations.

The successful candidate will possess strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools is also required.

In addition, we are looking for someone who has a good understanding of IT security, endpoint protection, and patching. The ideal candidate should have 3-5 years of experience in IT end-user support or desktop support.

This is an excellent opportunity for a talented individual to join our team and contribute to the success of our organization. If you are a motivated and organized person with a passion for delivering exceptional customer service, please apply for this exciting role.

  • Main Responsibilities:
  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Maintain documentation, FAQs, and user guides for common issues.

Requirements:

  • A degree in Computer Science or related field.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

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