Senior Technical Support Engineer

21 hours ago


Kannur, Kerala, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title

We are seeking a highly skilled Technical Support Specialist to join our team. This role involves monitoring the infrastructure, reporting performance issues, and resolving technical errors.

Main Responsibilities:
  • Continuously monitor the infrastructure to identify potential issues and take proactive measures to prevent downtime.
  • Report any performance issues to the relevant teams if they exceed predefined thresholds.
  • Monitor scheduled tasks and ensure their successful completion.
  • Rerun failed tasks as needed and document the outcome.
  • Document and report technical errors to L2/L3 teams for resolution.
  • Monitor email, Teams channels, and ticketing systems for new items/tickets and update tickets accordingly.
Required Skills:
  • Minimum 3+ years of customer-facing experience with a proven track record of delivering excellent service.
  • At least 3 years of experience in managing application or infrastructure support at the L1 level.
  • SailPoint or IAM system support experience is highly desirable.
  • Excellent written and verbal communication skills with the ability to articulate complex technical information to non-technical stakeholders.
  • Strong background in Java or scripting languages is an added advantage.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About Us:

Our organization is committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and excellence.



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