
Senior Technical Support Engineer
21 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. This role involves monitoring the infrastructure, reporting performance issues, and resolving technical errors.
Main Responsibilities:- Continuously monitor the infrastructure to identify potential issues and take proactive measures to prevent downtime.
- Report any performance issues to the relevant teams if they exceed predefined thresholds.
- Monitor scheduled tasks and ensure their successful completion.
- Rerun failed tasks as needed and document the outcome.
- Document and report technical errors to L2/L3 teams for resolution.
- Monitor email, Teams channels, and ticketing systems for new items/tickets and update tickets accordingly.
- Minimum 3+ years of customer-facing experience with a proven track record of delivering excellent service.
- At least 3 years of experience in managing application or infrastructure support at the L1 level.
- SailPoint or IAM system support experience is highly desirable.
- Excellent written and verbal communication skills with the ability to articulate complex technical information to non-technical stakeholders.
- Strong background in Java or scripting languages is an added advantage.
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
About Us:Our organization is committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and excellence.
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