Senior Technical Support Specialist

15 hours ago

Kannur, Kerala, India beBeeSecurity Full time ₹ 18,30,000 - ₹ 23,45,000

Protecting the digital way of life requires a robust security strategy. As a senior technical support specialist in AI Access Security and SaaS Security, you will serve as the primary point of contact for complex issues related to GenAI app adoption.

Key Responsibilities
  • Provide expert technical guidance to customers and partners on AI Access Security and SaaS Security best practices.
  • Troubleshoot and resolve intricate security-related problems associated with the safe use of GenAI apps and the protection of SaaS applications.
  • Offer strategic advice and configurations to optimize security solutions for clients.
  • Efficiently manage and resolve support cases, ensuring timely follow-up and resolution.

In this role, you will have the opportunity to work on the most comprehensive AI Security solution, ensuring clients can safely leverage AI technologies. Your analytical skills and problem-solving abilities will be crucial in analyzing complex issues and providing the necessary support to maintain secure environments.

Requirements
  • 8+ years of experience in a technical support engineer role, focusing on network security technologies.
  • Strong written and verbal communication skills, enabling you to explain complex technical concepts to diverse audiences.
  • Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).

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