Support Specialist

2 days ago

Kannur, Kerala, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000
Technical Support Associate

About the Organisation

We strive to bridge the employment gap for individuals with disabilities.

A flagship program empowers blind and low-vision professionals by pairing them with trained visual interpreters.

Overview of the role

A proactive, detail-oriented, and technically skilled Access Partner is needed to support a blind Data Analyst working within a global Cloud organisation.

This role enables clients to do their work—bridging accessibility gaps in technical environments.

Closely working with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio.

Key Responsibilities
  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.
Requirements
  • Basic coding knowledge
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn
  • Openness to training in accessibility standards and related tools
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

Benefits of this role:

This role offers the opportunity to gain valuable experience in a technical environment while making a positive impact on the lives of others.

About the Team:

We are a dynamic team dedicated to supporting individuals with disabilities in their careers.

What We Offer:

A supportive and inclusive work environment, opportunities for professional growth and development, and a chance to make a real difference in the lives of others.

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