IT Support Specialist

2 days ago

Kannur, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 16,00,000
Job Description

The primary role of the Technical Support Specialist is to provide timely and effective technical assistance to clients in resolving their technical issues.

Key responsibilities include:

  1. Responding to client inquiries regarding errors, problems, or requests for support
  2. Identifying, researching, and resolving technical problems
  3. Utilizing IT Service Management systems to review and respond to support requests
  4. Escalating urgent problems requiring more in-depth knowledge to internal resources or vendors
  5. Collaborating with end-users to understand business perspectives on reported issues
  6. Working with development teams and application vendors to reproduce reported issues in test environments
  7. Performing maintenance tasks on existing custom software, including end-user support
  8. Monitoring performance of applications post-implementation
Required Skills and Qualifications

To be successful in this role, candidates should possess:

  • Technical skills: Strong understanding of technical concepts, proficiency in troubleshooting methodologies, and experience with IT Service Management tools
  • Communication skills: Excellent verbal and written communication skills, ability to articulate complex technical information to non-technical stakeholders
  • Problem-solving skills: Ability to analyze complex problems, identify root causes, and develop effective solutions
  • Teamwork skills: Willingness to collaborate with cross-functional teams to achieve shared goals
Benefits

This role offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values collaboration and innovation.

Others

The ideal candidate will have 1-2 years of experience in a technical support role, a strong background in IT service management, and excellent communication and problem-solving skills.

  • Technical Support Specialist

    18 hours ago

    Kannur, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Technical Support SpecialistWe are seeking an experienced technical support specialist to provide expert assistance and maintain system performance.Main Responsibilities:Technical issue resolution and desktop computer managementTroubleshooting and maintaining system efficiencyPrinter support and computer repair servicesThe ideal candidate will...

  • IT Support Specialist

    2 days ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT professional to fill this role. The successful candidate will have 4+ years of IT experience, strong analytical skills, and excellent communication abilities.The ideal candidate will also have experience in customer interaction, requirement gathering, and application testing/validation, with...

  • Education Support Specialist

    1 day ago

    Kannur, Kerala, India beBeeEducation Full time US$ 50,000 - US$ 65,000

    Job Title: Education Support SpecialistThe role of an Education Support Specialist is to provide support and guidance to students in their academic journey. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping others.As an Education Support Specialist, you will be responsible for community outreach and...

  • Chat Support Specialist

    24 hours ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 30,000

    Job Title: Chat Support SpecialistWe are seeking a skilled Chat Support Specialist to join our team.This is an excellent opportunity for individuals who enjoy helping others and working in a fast-paced environment.As a Chat Support Specialist, you will be responsible for responding to customer inquiries via chat support only, delivering accurate and...

  • Technical Support Specialist

    1 day ago

    Kannur, Kerala, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe're seeking a passionate technical support specialist to deliver world-class post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value.Support customers and partners on product configuration, performance, and troubleshooting.Diagnose, isolate, and resolve technical issues...

  • Customer Support Specialist

    3 days ago

    Kannur, Kerala, India beBeeSupport Full time ₹ 1,20,000 - ₹ 2,64,000

    Job DescriptionWe are seeking a skilled professional to handle customer support and ensure exceptional customer service. As a Customer Support Specialist, you will provide timely assistance, manage online requests, and resolve customer issues efficiently.This role requires strong communication and interpersonal skills, as well as the ability to work...

  • Administrative Support Specialist

    2 days ago

    Kannur, Kerala, India beBeeAdministrative Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title:Administrative Support SpecialistAbout the Role:The Administrative Support Specialist plays a vital role in ensuring the smooth day-to-day operation of our administrative functions. This position involves providing support to various departments by facilitating administrative tasks related to employee onboarding, offboarding, and personnel records...

  • Program Support Specialist

    2 days ago

    Kannur, Kerala, India beBeeProgram Full time ₹ 45,00,000

    Job Title: Program Support Specialist Job Description:We are seeking a detail-oriented and analytical individual to support the execution of our programs. As a Program Support Specialist, you will be responsible for coordinating with internal teams, faculty, and external partners to ensure timely delivery and a great learner experience.Main...

  • Technical Accessibility Support Specialist

    15 hours ago

    Kannur, Kerala, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

    Job DescriptionThe Accessibility Specialist will bridge accessibility gaps in fast-paced technical environments. They will work closely with a Data & Appliance Analyst to provide visual interpretation, data summarization, and navigation assistance.This role enables the client to do their work by providing real-time support. The Accessibility Specialist will...

  • Java Support Specialist

    5 days ago

    Kannur, Kerala, India beBeeJavaSupport Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Java Support SpecialistWe are seeking a talented and proactive support engineer to provide technical assistance for business-critical Java-based applications.Key Responsibilities:Provide technical support and troubleshooting for Java-based microservices applications, leveraging expertise in Java Exception and their troubleshooting.Monitor and...