Technical Support Specialist

15 hours ago

Kannur, Kerala, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

We're seeking a passionate technical support specialist to deliver world-class post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value.

  • Support customers and partners on product configuration, performance, and troubleshooting.
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer satisfaction and engagement.
Key Responsibilities:
  • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues.
  • Contribute to technical documentation, knowledge base, and troubleshooting guides.
  • Collaborate with cross-functional teams to deliver the best customer experience possible.
Requirements:
  • 5+ years of experience in a technical support or customer-facing engineering role.
  • Background in B2B SaaS and strong knowledge of network and security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications preferred: CCNA, JNCIE, or higher.

Bonus points for certifications like CCNA, JNCIE, or higher. We also value team players who can contribute to our tech ecosystem.

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