Customer Support Specialist

2 days ago


Kannur, Kerala, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

We are seeking a highly skilled professional to join our team in the role of Customer Support Specialist.

Job Summary

This is an exciting opportunity for a talented individual to provide exceptional customer support and resolve technical issues efficiently.

The ideal candidate will possess strong communication skills, be able to troubleshoot complex technical problems, and have a basic understanding of commerce platform concepts.

Key Responsibilities:

  • Communicate with customers via phone, email, or chat to gather information and resolve issues.
  • Explain customer responsibilities in resolving issues and provide clear next steps.
  • Demonstrate troubleshooting skills to identify and resolve complex technical issues.
  • Collaborate with cross-functional teams to ensure seamless support delivery.
  • Analyze and troubleshoot Azure Platform and architecture-related issues.
Requirements:
  • Strong communications and interpersonal skills.
  • Excellent spoken and written English communication skills.
  • Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
  • Online Account/Login troubleshooting skills.
  • Exploratory learning skills.
Benefits

This role offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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