
Customer Support Specialist
2 days ago
We are seeking a highly skilled professional to join our team in the role of Customer Support Specialist.
Job SummaryThis is an exciting opportunity for a talented individual to provide exceptional customer support and resolve technical issues efficiently.
The ideal candidate will possess strong communication skills, be able to troubleshoot complex technical problems, and have a basic understanding of commerce platform concepts.
Key Responsibilities:
- Communicate with customers via phone, email, or chat to gather information and resolve issues.
- Explain customer responsibilities in resolving issues and provide clear next steps.
- Demonstrate troubleshooting skills to identify and resolve complex technical issues.
- Collaborate with cross-functional teams to ensure seamless support delivery.
- Analyze and troubleshoot Azure Platform and architecture-related issues.
- Strong communications and interpersonal skills.
- Excellent spoken and written English communication skills.
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills.
- Exploratory learning skills.
This role offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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