Senior Technical Support Specialist

2 days ago

Kannur, Kerala, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

About CloudLabs:

We help clients realize the best value from their investments by providing transformative Application Development & Managed Services.

Our team of 200+ experienced specialists is now at an inflection point and ready for its next curve of progress.

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate life.

This role involves providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions.

The primary focus will be on security technologies including PKI (Public Key Infrastructure).

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

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