IT Technical Support Specialist

9 hours ago


Kannur, Kerala, India beBeeTechnicalEngineer Full time ₹ 12,00,000 - ₹ 15,00,000

As a seasoned IT professional, this role offers an exceptional opportunity to grow and develop your skills in technical engineering.

The ideal candidate will have a strong foundation in operating systems and a proven track record of troubleshooting hardware, software, and infrastructure issues.

A successful individual will possess excellent analytical and problem-solving skills with attention to detail, as well as strong communication and customer-handling skills.

This position requires the ability to work independently and collaboratively within a team environment under pressure.

Key Responsibilities:
  • Handle escalated technical issues and provide in-depth troubleshooting
  • Collaborate with development teams and vendors for complex issue resolution
  • Monitor systems, applications, and infrastructure to ensure high availability and performance
  • Document solutions, knowledge articles, and update standard operating procedures
  • Provide guidance, mentoring, and support to junior engineers
  • Participate in on-call rotations, incident response, and after-hours support as required
  • Ensure compliance with IT policies and security standards
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • 2–5 years of experience in IT support or technical engineering roles
  • Strong knowledge of operating systems
  • Experience with troubleshooting hardware, software, and infrastructure issues
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar)
  • Basic Knowledge of firewall, networking and server is must


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