
Technical Support Specialist
23 hours ago
Are you a detail-oriented and organized individual with excellent communication skills? We are seeking a skilled Technical Support Specialist to join our team.
Key Responsibilities:- Provide end-to-end technical support resolution to clients, handling multiple customer support activities including receiving incoming calls, chats, emails & tickets
- Interact with mobile phone carriers & other departments to resolve mobile service-related issues
- Ensure that business rules & policies as dictated by the joint operations document are adhered to
- Meet SLA's and KRA's day to day and month to month
The ideal candidate will have strong problem-solving skills, be able to quickly learn how to troubleshoot devices and step-by-step instructions. They will also be organized and efficient in their work.
We offer flexible working options, life insurance, medical insurance, reimbursement for certifications, wifi-mobile bill reimbursement, and employee well-being activities.
What We Offer:- A competitive compensation package
- A comprehensive benefits program
- Ongoing training and development opportunities
This is a great opportunity for someone who is passionate about delivering exceptional customer service and is looking for a challenging role in a dynamic environment.
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