Support Specialist

1 day ago

Kannur, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Support Specialist

We are seeking a highly skilled and detail-oriented individual to fill the role of Support Specialist.

About the Role:

  • The Support Specialist will be responsible for providing exceptional customer service to end-users across the organization.
  • Responsibilities include handling and resolving incidents/service requests via the ServiceNow platform, managing web-based tickets, and ensuring resolution within defined SLA timelines.
  • The successful candidate will also administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console.
  • Troubleshooting issues related to Google Workspace tools and coordinating with backend or resolver teams when needed is also a key responsibility.
  • The Support Specialist will communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group.
  • Maintaining a high level of customer satisfaction through prompt and professional service is essential.
  • Ongoing training and development opportunities will be provided to ensure the Support Specialist stays up-to-date with the latest technologies and best practices.

Requirements:

  • Proven experience in a similar role, preferably in an IT support environment.
  • Excellent communication and problem-solving skills.
  • Familiarity with ServiceNow, Active Directory, and Google Workspace tools.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.

How to Apply:

  1. Please submit your resume and cover letter.
  2. Available positions will be posted on our website.

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