Client Support Specialist
7 hours ago
Job Title: Client Support Specialist
Description:
- We are seeking a skilled client support specialist to provide exceptional service and support to students and parents throughout their educational journey.
- This role involves addressing concerns and refund requests with empathy, accuracy, and efficiency, ensuring a seamless and engaging experience for all stakeholders.
- The ideal candidate will manage escalations across multiple channels, including chat, call, and email, to maintain a positive parent and student experience.
- A key responsibility of this role is mentoring students to ensure effective app usage and maximize learning outcomes.
- The selected candidate will collaborate cross-functionally with various teams to resolve customer issues within stipulated timelines, demonstrating excellent problem-solving skills.
- This position requires the ability to take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
- The selected candidate will collaborate cross-functionally with various teams to resolve customer issues within stipulated timelines, demonstrating excellent problem-solving skills.
- A key responsibility of this role is mentoring students to ensure effective app usage and maximize learning outcomes.
- The ideal candidate will manage escalations across multiple channels, including chat, call, and email, to maintain a positive parent and student experience.
- This role involves addressing concerns and refund requests with empathy, accuracy, and efficiency, ensuring a seamless and engaging experience for all stakeholders.
Requirements:
- Candidates with a minimum of one year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal, are essential for this role.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Key skills include the ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- A genuine passion for education and a desire to help students succeed are crucial for this position.
- Key skills include the ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong communication skills, both written and verbal, are essential for this role.
Location:
HSR Layout, Bangalore
Work schedule: 6 days a week, with rotational weekends off
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