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Client Engagement Specialist

3 weeks ago

Kannur, Kerala, India beBeeCustomer Full time ₹ 56,00,000 - ₹ 83,00,000

Job Title: Client Engagement Specialist

About the Role:

We are seeking a proactive and detail-oriented professional to manage client interactions, encourage subscription purchases, and resolve outstanding overages.

Responsibilities:

  • Contact clients to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the client reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics like conversions and account actions.

Requirements:

  • Advanced knowledge of Microsoft Excel software.
  • BASIC knowledge of Microsoft Word.
  • Strong analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

About Us:

Our organization values progressive culture, creativity, and a flexible work environment. We respect diversity in all aspects and prioritize integrity, experience, honesty, people, humanity, and passion for excellence.