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Key Account Growth Specialist

1 month ago

Mumbai, Maharashtra, India One Point Six Technologies Pvt Ltd Full time

We are looking for a technically savvy Key Account Growth Specialist who possesses a strong drive for results.

Maintaining customer relationships, onboarding and training/helping users, upselling and minimizing churn are some of the duties that will be assigned to this role. The ideal candidate should be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests effectively.

This is a dynamic role where you will engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

Prioritize and manage user portfolios

Analyze customer data to improve customer experience

Hold product demonstrations for customers

Improve onboarding processes

Evaluate and improve tutorials and other communication infrastructure

Mediate between clients and the organization

Handle and resolve customer requests and complaints

Minimize customer churn

Aid in product design and product development

Based on industry standards, the estimated annual salary for this position is around $120,000 - $180,000.