Technical Support Specialist

9 hours ago


Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

We are seeking skilled technical support specialists to join our team.

Key Responsibilities:
  • Provide level 2 and level 3 technical support, resolving complex issues efficiently.
  • Collaborate with other teams to identify and resolve technical problems.
  • Prioritize support tickets, ensuring timely resolution of customer issues.
  • Document and communicate technical solutions to customers and internal teams.
  • Continuously monitor and improve support processes to enhance the customer experience.
Requirements:
  • Bachelor's degree in computer science or a related field.
  • 1-2 years of experience in technical support, focusing on level 2 and level 3 support.
  • Strong technical background, with expertise in ETLs, databases, and cloud technologies.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze complex technical issues.


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