
Technical Support Specialist
9 hours ago
Job Title: Technical Support Specialist
We are seeking skilled technical support specialists to join our team.
Key Responsibilities:- Provide level 2 and level 3 technical support, resolving complex issues efficiently.
- Collaborate with other teams to identify and resolve technical problems.
- Prioritize support tickets, ensuring timely resolution of customer issues.
- Document and communicate technical solutions to customers and internal teams.
- Continuously monitor and improve support processes to enhance the customer experience.
- Bachelor's degree in computer science or a related field.
- 1-2 years of experience in technical support, focusing on level 2 and level 3 support.
- Strong technical background, with expertise in ETLs, databases, and cloud technologies.
- Excellent problem-solving and troubleshooting skills, with the ability to analyze complex technical issues.
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