Technical Support Specialist
2 days ago
About the Role:
This position is responsible for providing high-level technical support to customers via chat and email during evening hours.
- Respond to customer inquiries in a timely and professional manner.
- Offer personalized assistance, tailoring solutions to meet customer needs.
- Troubleshoot complex technical issues and escalate cases when necessary.
- Maintain accurate documentation of customer interactions and resolutions.
- Collaborate with team members to ensure seamless support operations.
Requirements:
- Previous experience in technical support or a related field is preferred.
- Excellent written communication skills with a strong command of English.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Familiarity with technical support software and ticketing systems is a plus.
Benefits:
This role offers a unique opportunity to work in a dynamic environment, develop your technical skills, and contribute to excellent customer service.
Working Arrangements:
This is a night shift position, requiring flexibility and adaptability to changing schedules and workloads.
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