Technical Support Specialist

2 days ago

Agra, Uttar Pradesh, India beBeeSecurity Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role:

We are seeking a highly skilled technical specialist to provide second-level support for Genetec Security Center and OnGuard access control systems, troubleshoot issues, and implement system enhancements.

Key Responsibilities:

  • Provide remote technical support and troubleshooting for Genetec Security Center and OnGuard access control systems.
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
  • Implement software upgrades and patches in accordance with company processes.
  • Develop and maintain technical documentation, user guides, and support procedures.
  • Conduct root cause analysis for recurring issues and initiate preventive measures.
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
  • Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.
  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.

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