Technical Support Specialist

7 hours ago

Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 5,40,000 - ₹ 8,22,000

Job Title: Technical Support Specialist

Location: Gurugram

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

We are seeking a dynamic and customer-focused individual to join our global support team.

The ideal candidate will be responsible for resolving queries from international clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

  • Provide technical assistance over the phone for customers globally.
  • Handle technical support calls related to telecom, VoIP, networking, and communications.

Key Requirements:

  • Education: Under Graduation / Graduation
  • Experience: Fresher or Experienced (Industry experience preferred)
  • Communication Skills: Excellent verbal and written communication is essential.
  • Ability to work in night shifts and rotational shifts.
  • Good computer skills (MS Office, email, CRM tools).
  • Problem-solving attitude with a focus on customer satisfaction.

Technical Skills:

  • Intermediate knowledge of computer Hardware and Software.
  • Operating Systems: Intermediate knowledge of Windows, Mac, Android, and iOS.
  • Networking: Intermediate knowledge of networking.

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