IT Support Technician

1 day ago


Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

• We are seeking an experienced and skilled Technical Support Specialist to join our dynamic team.

In this role, you will provide high-quality technical support to end-users, troubleshooting hardware, software, and corporate mobile devices.

You will be responsible for addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.

We use ServiceNow for incident management, asset tracking, and user request handling.

The ideal candidate will have expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.

A strong working knowledge of ServiceNow or similar ITSM tools is required.

We require experience with Citrix environments, Office 365, and mobile device configuration.

Solid problem-solving skills and a proactive mindset are essential.

Excellent communication, empathy, and customer service skills are necessary.

Organizational discipline for asset and vendor management is also required.

In addition to your technical expertise, you should be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Required Skills and Qualifications:
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in 24x7 rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

• Any graduate with formal education is preferred.

• Relevant industry certifications are an advantage.

• Previous experience in a help desk or technical support role is beneficial.

Benefits:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• Collaborative and dynamic work environment.

How to Apply:

• If you are a motivated and detail-oriented individual who is passionate about providing excellent technical support, please submit your application.

• We look forward to hearing from you



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