Technical Support Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 12,00,000 - ₹ 16,00,000
Technical Support Expert

We are seeking an accomplished technical support specialist to join our team. The ideal candidate will have experience working with reputable brands, exceptional English communication skills, and a strong background in troubleshooting Microsoft 365 and Mac systems.

This role involves resolving complex technical queries for international clients (US/UK/Australia) and ensuring seamless IT support delivery.

Key Responsibilities:
  • Provide remote and on-site technical assistance for end-users across global regions
  • Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems
  • Handle customer inquiries with professionalism and clarity
  • Maintain documentation of issues and resolutions in a knowledge base
  • Participate in IT exercises such as disaster recovery, quarterly maintenance, and hardware lifecycle governance
  • Coordinate with internal teams and vendors to ensure timely resolution
  • Represent IT during power-downs, office moves, and decommissioning projects
Required Skills & Experience:
  • Minimum 1.5 years of experience in technical support
  • Strong command of the English language (verbal and written)
  • Experience supporting international clients (US, UK, Australia)
  • Hands-on expertise with Microsoft 365 troubleshooting
  • Familiarity with Mac OS support and related technical procedures
  • Ability to manage high-severity issues and prioritize tasks effectively
  • Willingsness to work night shifts and relocate if necessary

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