Technical Support Specialist

12 hours ago

Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 17,00,000

IT Support Specialist Role Overview

We are seeking an IT support specialist to join our team as the first point of contact for technical issues. The ideal candidate will be responsible for providing timely resolution and maintaining high levels of customer satisfaction.

  • Main Responsibilities:

    • Provide first-level technical support and resolve incidents efficiently.

    • Manage service requests, incidents, and changes using ITSM tools.

    • Support user onboarding, access provisioning, and basic resource requests.

    • Monitor system health and generate service performance reports.

    • Guide users through self-service portals and support documentation.

    • Coordinate with escalation teams for complex issue resolution.

    • Ensure compliance with SLAs and service quality standards.

Requirements and Qualifications

To succeed in this role, you should have:

  • 2+ years of experience in IT service desk, help desk, or technical support.

  • Hands-on experience with cloud services support (preferably GCP).

  • Proficiency in ITIL framework and service management processes.

  • Strong troubleshooting skills in application and infrastructure support.

  • Familiarity with remote support tools and basic system monitoring.

  • Excellent communication and customer service skills.

  • Ability to manage multiple tickets and priorities simultaneously.

  • Bachelor's or Master's degree in a relevant field.

What We Offer

We offer a fast-paced and collaborative work environment, opportunities to work with global teams and cutting-edge technologies, continuous learning and certification support, and flexible work arrangements and a strong focus on work-life balance.

Our organization is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs—from strategy and design to operations.

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