
Technical Support Specialist
9 hours ago
We are seeking a dedicated Technical Support Specialist to join our team.
This role is responsible for providing exceptional customer service and technical support to clients through various communication channels. The successful candidate will be the first point of contact, handling incoming calls, chats, emails, and tickets to resolve technical and general support issues.
The ideal candidate will possess excellent problem-solving skills, be highly organized, and have a strong ability to work in a fast-paced environment. They will also be able to multitask, prioritize tasks effectively, and maintain accurate records.
- Provide technical support and assistance to clients via phone, email, and chat.
- Analyze and troubleshoot technical issues reported by customers.
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
- Document all interactions and updates in the ticketing system.
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