Customer Support Solutions Specialist

6 days ago


Cochin, Kerala, India Bot Consulting Full time

We're a dynamic company that's passionate about delivering exceptional customer support. Our team of experts is looking for a skilled Technical Support Engineer to join us in Jaipur, India.

Estimated Salary: ₹850,000 - ₹1,050,000 per annum

Job Description:

As a Technical Support Engineer at Bot Consulting, you will play a crucial role in resolving technical challenges and supporting innovative products. You'll be part of a collaborative team that's dedicated to providing top-notch customer service.

Key Responsibilities:
  • Provide timely and effective technical support to customers via various communication channels
  • Analyze and troubleshoot complex technical issues to resolve them efficiently
  • Collaborate with cross-functional teams to develop and implement solutions that meet customer needs
Requirements:

To succeed in this role, you'll need:

  • A minimum of 4 years of experience in a product-based environment
  • Hands-on experience with building, testing, deploying, debugging, and maintaining complex systems in production or open-source projects
  • Familiarity with UNIX-like systems (Linux/WSL/MacOS)
  • Knowledge of software supply chains, cloud infrastructure, data structures, algorithms, storage systems, source control, and CI/CD
  • AWS proficiency (certifications are a plus)
  • Experience with API development using ReST, GraphQL, and gRPC
  • Familiarity with containerization using Docker, OCI, ORAS, Kubernetes (k3s, k8s)
  • Understanding of security skills, including Sigstore, Cosign, Zero Trust Models, and software vulnerabilities
Preferred Skills:

If you have experience with serverless computing, edge computing, distributed systems, and microservices, that's a definite plus

We're committed to creating a work environment that values diversity, inclusivity, and employee growth. If you're passionate about delivering exceptional customer support and want to be part of a dynamic team, we'd love to hear from you.


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