Senior Infrastructure Support Specialist
3 days ago
We are seeking a highly skilled Senior Infrastructure Support Specialist to join our team at Empress InfoTech. As a key member of our technical support team, you will be responsible for delivering exceptional production support and implementation services for our software solutions.
Estimated Salary: $80,000 - $100,000 per annum
Job DescriptionIn this role, you will work closely with our team of technical support engineers based in India and the US to deliver comprehensive support services to customers globally. Your primary responsibility will be to provide L3 technical support for Windows Servers, IIS Servers, MS SQL Servers, and cloud platforms like AWS.
Key Responsibilities:
- Provide technical support for Windows Servers, IIS Servers, and MS SQL Servers
- Deliver production support for web applications built in .NET or Java
- Assist in troubleshooting, documenting, and tracking technical issues
- Collaborate with the team to resolve complex technical issues related to servers, web services, databases, and networks
Required Skills and Qualifications
To be successful in this role, you will need:
- 2+ years of experience providing L3-level technical support in technologies such as Windows Server, IIS Server, and MS SQL Server
- Proficient administration skills for Windows Servers and IIS Web Servers
- Experience in MS SQL Server database installation, configuration, and maintenance
- Solid understanding of networking concepts, including FTP, DNS, and Active Directory
- Familiarity with AWS services including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills in English
Benefits
We offer a competitive salary package, including benefits such as health insurance, paid time off, and professional development opportunities.
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