IT Infrastructure Monitoring Specialist

4 days ago


Cochin, Kerala, India Altivate Full time

At Altivate, we're seeking a highly skilled IT Infrastructure Monitoring Specialist to join our team.

We're looking for an individual who can ensure the reliability and health of our Operational Support System (OSS), managing incidents and events within agreed service level agreements (SLAs) and escalating appropriately. You'll promote and contribute to continuous improvement initiatives and knowledge sharing with the team.

Key Responsibilities:
  • Monitor Microsoft System Centre suite, AppDynamics, SolarWinds Orion, and Microsoft Azure platforms
  • Maintain and upgrade existing monitoring systems as required
  • Manage incident and problem queues, ensuring resolution within agreed SLAs
  • Tune and improve the monitoring systems to allow for better incident management and problem resolution

Preferred Qualifications:

  • Degree or equivalent experience in a technical or technical management discipline
  • Experience supporting customers within a technical capacity
  • Formal training with a monitoring product
  • Experience working within an IT Helpdesk environment

We offer a competitive salary range of $80,000 - $110,000 per year, based on location and experience.



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