IT Support Specialist
1 month ago
**Job Summary:**
We are seeking a skilled IT Support Specialist to join our team at Geojit Technologies. The successful candidate will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams.
**About the Role:**
This is an exciting opportunity to work in a fast-paced environment, where no two days are the same. As an IT Support Specialist, you will be the first point of contact for our customers, responding to their queries and resolving issues in a timely manner. You will work closely with our Front-Line Analysts, Development & Testing Teams, Product architects, and Technology Infrastructure Teams to ensure seamless support.
**Key Responsibilities:**
- Provide exceptional customer service, responding to customer queries and resolving technical issues promptly
- Collaborate with cross-functional teams to troubleshoot complex technical issues and implement solutions
- Develop deep understanding of the underlying technical architecture and product modules
- Evaluate mundane manual Ops activities and find ways to automate
- Document SOPs, Operations Handbook, troubleshooting steps, and service restoration details
**Required Skills & Qualifications:
- Bachelor's degree in Computer Science or related field
- ITIL certification (nice to have)
- Excellent troubleshooting and debugging skills
- Ability to work independently and as part of a team
**What We Offer:
At Geojit Technologies, we offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additionally, we provide opportunities for career growth, professional development, and a collaborative work environment. If you are a motivated and detail-oriented individual looking for a new challenge, please submit your application.
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