Senior Technical Support Specialist at Cavli Wireless
1 week ago
Cavli Wireless is a pioneering technology company headquartered in Kochi, with a focus on innovative IoT connectivity management solutions. The company's flagship product is its intelligent hardware, network access solutions, and modem management cloud platform, designed to simplify IoT connectivity for product manufacturers.
Job DescriptionWe are seeking an experienced Senior Technical Support Specialist to join our team in Kochi. As a key member of our support team, you will be responsible for resolving technical issues, providing expert customer and internal support, and ensuring seamless system and network operations on a daily basis.
Responsibilities- Proactive issue resolution and troubleshooting
- Technical and customer support
- System and network operation
- Excellent communication skills
- Proactiveness and ownership of customer or internal issues
- Research, diagnosis, and troubleshooting skills
- Adherence to escalation procedures
- Basic expertise in MS Office tools
- Strong development experience in Embedded and Hardware Systems
- Hardware testing experience
- Network protocol testing experience
- API, SDK environment, and tool chain compiler knowledge
- Operating System proficiency
- IoT industry experience
- Troubleshooting and technical support skills
- Customer support and customer service experience
- Proficiency in operating systems
- Ability to work effectively in a team
- Bachelor's degree in Computer Science or related field
Estimated Salary: ₹850,000 - ₹1,050,000 per annum
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