Technical Support Specialist

10 hours ago


Cochin, Kerala, India Geojit Technologies Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Geojit Technologies. In this role, you will be responsible for providing top-notch technical support to our customers and internal teams.

Key Responsibilities

  • Collaborate with Front-Line Analysts to resolve complex technical issues in a timely manner.
  • Provide expert guidance to team members on troubleshooting techniques and best practices.
  • Investigate and diagnose Incidents to restore failed IT Services quickly.
  • Evaluate manual operations and implement automation solutions to improve efficiency.
  • Develop a deep understanding of our technical architecture and product modules.
  • Work closely with Development Teams to ensure seamless integration of new solutions.
  • Drive innovation and operational efficiency within the team.
  • Assist the Info Sec Team in implementing security controls.
  • Document SOPs, Operations Handbooks, and service restoration details.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • ITIL certification is desirable.
  • Excellent troubleshooting and debugging skills.
  • Able to work independently and as part of a team.

What We Offer

We offer a competitive salary range of ₹7-12 lakhs per annum, depending on experience. This is an excellent opportunity to grow your career in a dynamic and innovative company.



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