Technical Support Specialist
10 hours ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Geojit Technologies. In this role, you will be responsible for providing top-notch technical support to our customers and internal teams.
Key Responsibilities
- Collaborate with Front-Line Analysts to resolve complex technical issues in a timely manner.
- Provide expert guidance to team members on troubleshooting techniques and best practices.
- Investigate and diagnose Incidents to restore failed IT Services quickly.
- Evaluate manual operations and implement automation solutions to improve efficiency.
- Develop a deep understanding of our technical architecture and product modules.
- Work closely with Development Teams to ensure seamless integration of new solutions.
- Drive innovation and operational efficiency within the team.
- Assist the Info Sec Team in implementing security controls.
- Document SOPs, Operations Handbooks, and service restoration details.
Requirements
- Bachelor's degree in Computer Science or related field.
- ITIL certification is desirable.
- Excellent troubleshooting and debugging skills.
- Able to work independently and as part of a team.
What We Offer
We offer a competitive salary range of ₹7-12 lakhs per annum, depending on experience. This is an excellent opportunity to grow your career in a dynamic and innovative company.
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