Technical Support Specialist
8 hours ago
We are seeking an experienced Technical Support Specialist to join our team at IQVIA in Kochi, India. The successful candidate will be responsible for providing technical support for applications running on Windows and databases Oracle, MS SQL server.
The ideal candidate will have a strong background in troubleshooting, independently analyzing, solving, and correcting issues in real-time, providing problem resolution end-to-end. They should also have experience working with ITSM tools, coordinating with application vendors for L3/L4 support, and refining and automating regular processes.
About the RoleThis is a hybrid work role that requires the ability to work independently and collaboratively as part of a team. The successful candidate will be expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent fixes.
The Technical Support Specialist will work closely with customers and project management teams to identify key project milestones and implementation timelines, gather requirements, and translate them into technical specifications. They will also be responsible for day-to-day management of the ticketing queue for clients, ensuring completion in line with client needs/expectations.
RequirementsTo be successful in this role, you will need:
- Very good experience in production support of applications running on Windows and databases Oracle, MS SQL server.
- Able to write SQL and well-understand Pl/SQL codes.
- Manage various .net applications and websites.
- Performance monitoring of Webserver – IIS.
- Have provided technical support (L3).
- Perform scheduled maintenance and support release deployment activities on production servers (Windows) after hours.
ITIL certification is preferred, and experience of 24x7 support for critical production systems is highly desirable. A working knowledge of support processes and working in a support environment is essential.
What We OfferWe offer a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience, plus a range of benefits including medical insurance, retirement plan, and opportunities for professional development.
How to ApplyIf you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter, for consideration.
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