Technical Support Specialist

8 hours ago


Cochin, Kerala, India IQVIA Full time
Job Summary

We are seeking an experienced Technical Support Specialist to join our team at IQVIA in Kochi, India. The successful candidate will be responsible for providing technical support for applications running on Windows and databases Oracle, MS SQL server.

The ideal candidate will have a strong background in troubleshooting, independently analyzing, solving, and correcting issues in real-time, providing problem resolution end-to-end. They should also have experience working with ITSM tools, coordinating with application vendors for L3/L4 support, and refining and automating regular processes.

About the Role

This is a hybrid work role that requires the ability to work independently and collaboratively as part of a team. The successful candidate will be expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent fixes.

The Technical Support Specialist will work closely with customers and project management teams to identify key project milestones and implementation timelines, gather requirements, and translate them into technical specifications. They will also be responsible for day-to-day management of the ticketing queue for clients, ensuring completion in line with client needs/expectations.

Requirements

To be successful in this role, you will need:

  • Very good experience in production support of applications running on Windows and databases Oracle, MS SQL server.
  • Able to write SQL and well-understand Pl/SQL codes.
  • Manage various .net applications and websites.
  • Performance monitoring of Webserver – IIS.
  • Have provided technical support (L3).
  • Perform scheduled maintenance and support release deployment activities on production servers (Windows) after hours.
Preferred Qualifications

ITIL certification is preferred, and experience of 24x7 support for critical production systems is highly desirable. A working knowledge of support processes and working in a support environment is essential.

What We Offer

We offer a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience, plus a range of benefits including medical insurance, retirement plan, and opportunities for professional development.

How to Apply

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter, for consideration.



  • Cochin, Kerala, India Empress InfoTech Full time

    Job Title: Technical Support SpecialistWe are seeking a Technical Support Specialist to collaborate with our skilled team of technical support engineers in both India and the US to provide comprehensive software support services to customers worldwide.Key Responsibilities:Provide implementation and technical support for our software products to international...


  • Cochin, Kerala, India Obvious AI Technology Pvt Ltd Full time

    Technical Support Solutions SpecialistRole OverviewAt Obvious AI Technology Pvt Ltd, we are seeking a skilled Technical Support Solutions Specialist to join our team. As a key member of our technical support group, you will provide expert technical support for Java and .NET-based products.ResponsibilitiesProvide technical support for Java and .NET-based...


  • Cochin, Kerala, India Fragomen Full time

    Job Title: RPA Technical Support SpecialistJob Summary:We are seeking a highly skilled RPA Technical Support Specialist to join our team at Fragomen. The successful candidate will provide technical support for RPA prerequisites implementation, IT environments setup, installing software, testing and production cut-over.Key Responsibilities:Develop and...


  • Cochin, Kerala, India PROBOX Full time

    Company Overview:At PROBOX, we are committed to providing exceptional technical support to our clients.About the Role:We are seeking an experienced Technical Hardware Support Specialist to join our team. The successful candidate will be responsible for delivering high-quality technical support and services to our clients.Job Description:The Technical...


  • Cochin, Kerala, India Wipro Full time

    At Wipro, we are seeking a skilled Technical Support Specialist to join our team.About the RoleThis is an exciting opportunity for a technical professional who can provide effective technical support to our clients and actively resolve issues directly or through timely escalation to meet process SLAs.The ideal candidate will have a strong foundation in...


  • Cochin, Kerala, India PROBOX Full time

    **Job Summary**PROBOX is seeking a skilled Technical Hardware Support Specialist to join our team. In this role, you will work with Banking Clients to provide hardware technical and break fix support on Laptops, Desktops, and Printers. Your primary focus will be on ensuring all contractual SLA's are met, delivering services in a timely manner, and providing...

  • IT Support Specialist

    4 weeks ago


    Cochin, Kerala, India ADVENXA Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking a highly skilled IT Support Specialist to join our team at ADVENXA. The successful candidate will be responsible for providing technical support to our staff, troubleshooting computer problems, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    1 month ago


    Cochin, Kerala, India Smart legal Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Smart legal. The successful candidate will be responsible for providing day-to-day IT support to internal staff, troubleshooting technical issues, and developing and maintaining WordPress websites and custom HTML applications.Key...


  • Cochin, Kerala, India Fingent Full time

    At Fingent, we're on a mission to create software that makes a meaningful difference in people's lives. We're looking for a skilled Product Support Specialist to join our team, someone who can provide exceptional customer service and technical expertise.Key Responsibilities:Deliver top-notch customer support and resolve technical issues efficiently.Develop...

  • IT Support Specialist

    3 weeks ago


    Cochin, Kerala, India Geojit Technologies Full time

    **Job Summary:**We are seeking a skilled IT Support Specialist to join our team at Geojit Technologies. The successful candidate will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams.**About the Role:**This is an exciting opportunity to work in a fast-paced...


  • Cochin, Kerala, India Obvious AI Technology Pvt Ltd Full time

    Technical Support Engineer (Java/.NET)Location: Infopark Cherthala, KeralaResponsibilities :Provide technical support for Java and .NET-based products.Troubleshoot and resolve customer-reported issues.Collaborate with cross-functional teams to implement solutions and document resolutions.Develop and maintain technical documentation and knowledge base...


  • Cochin, Kerala, India Reply Full time

    Imagine working for a dynamic business innovation firm that pushes the boundaries of technology and innovation. At Valorem Reply, part of Reply Ltd., we combine talented and intelligent people from around the world to solve modern business problems with custom Microsoft Cloud solutions.Technical Analyst I RoleWe are seeking a skilled Technical Analyst I to...


  • Cochin, Kerala, India Wipro Full time

    About the RoleAs a key member of our Wipro team, you will be responsible for delivering high-quality technical support to our clients. This involves resolving client issues promptly and efficiently, ensuring that all process standards are met and SLAs are achieved.Key ResponsibilitiesProvide technical support to clients via phone and email, resolving issues...


  • Cochin, Kerala, India Fragomen Full time

    Job SummaryFragomen seeks an RPA Support Specialist to provide technical support for RPA prerequisites implementation, IT environment setup, and software installation.Key Responsibilities• Develop and maintain workflow standards• Create and maintain a library of developed workflows for all processes• Troubleshoot technical issues related to the RPA...


  • Cochin, Kerala, India St Kitts and Nevis International Ship Registry Full time

    Company OverviewSt. Kitts & Nevis International Ship Registry (SKANReg) has established itself as a leading international ship registry, boasting over 4,400 registered vessels and a total tonnage of 3.8 million. With a focus on delivering exceptional customer service, the company has issued seafarer documents to over 53,000 individuals worldwide.Role...


  • Cochin, Kerala, India Wipro Full time

    Job OverviewKey Responsibilities:Provide technical support to clients to resolve their issues efficiently.Manage transactions as per required quality standards and process SLAs.Field all incoming help requests from clients in a courteous manner and document end-user information.Update own availability in the RAVE system to ensure productivity and maintain...


  • Cochin, Kerala, India InerG Software Innovations Pvt. Full time

    Software Support SpecialistAt InerG Software Innovations Pvt., we are seeking a skilled Software Support Specialist to join our team. As a champion for customer needs, you will be responsible for building and maintaining strong relationships with customer executives and business line leaders, ensuring high levels of customer satisfaction and recognition of...


  • Cochin, Kerala, India Fragomen Full time

    About the RoleFragomen is seeking an experienced RPA Support professional to join our team. In this critical role, you will provide technical support and maintenance for our Robotic Process Automation (RPA) infrastructure.Key ResponsibilitiesAs an RPA Support specialist, you will be responsible for:Providing timely and effective support for IT roles within...


  • Cochin, Kerala, India Cavli wireless Full time

    Cavli Wireless Career OpportunityJob Title: Senior Support EngineerLocation: CochinCompany Overview:Cavli Wireless is a technology company specializing in IoT connectivity management technology. Our focus is on enabling IoT product makers to efficiently manage connectivity through intelligent hardware, network access solutions, and modem management cloud.Job...


  • Cochin, Kerala, India S.R Full time

    At S.R, we are seeking a skilled Technical Installation Specialist to join our team in Kochi. As a key member of our on-site support team, you will be responsible for performing installations, maintenance, and repairs on equipment.Job SummaryThis is a full-time role that involves providing technical support to customers and ensuring the smooth operation of...