Technical Support Specialist

4 weeks ago


Cochin, Kerala, India Empress InfoTech Full time

Job Title: Technical Support Specialist

We are seeking a Technical Support Specialist to collaborate with our skilled team of technical support engineers in both India and the US to provide comprehensive software support services to customers worldwide.

Key Responsibilities:

  • Provide implementation and technical support for our software products to international clients.
  • Provide technical support for Windows Servers, IIS Web servers, SQL database Servers, and cloud platforms like AWS.
  • Provide production support for web applications built in .NET or Java.
  • Provide technical support for MS SQL Server database installation, configuration, and maintenance.
  • Diagnose, document, and track technical issues, ensuring prompt resolution to meet customer needs.

Requirements:

  • Excellent written and verbal communication skills in English.
  • 0 to 3 years of experience in software and technical support.
  • Strong customer service abilities.
  • Exceptional troubleshooting, diagnostic, and analytical skills.
  • Knowledge of software implementation processes.
  • Solid understanding of networking concepts, including FTP, HTTP, DNS, and Active Directory.
  • Proficient in administering Windows Server operating system.
  • Experience with Microsoft SQL Server or other databases.
  • Willingness to work rotational 24/7 shifts (8 hours per day, 5 days per week, totaling 40 hours).
  • Familiarity with cloud services such as AWS, Azure, and GCP; certification is a plus.


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