Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
We are seeking a Technical Support Specialist to collaborate with our skilled team of technical support engineers in both India and the US to provide comprehensive software support services to customers worldwide.
Key Responsibilities:
- Provide implementation and technical support for our software products to international clients.
- Provide technical support for Windows Servers, IIS Web servers, SQL database Servers, and cloud platforms like AWS.
- Provide production support for web applications built in .NET or Java.
- Provide technical support for MS SQL Server database installation, configuration, and maintenance.
- Diagnose, document, and track technical issues, ensuring prompt resolution to meet customer needs.
Requirements:
- Excellent written and verbal communication skills in English.
- 0 to 3 years of experience in software and technical support.
- Strong customer service abilities.
- Exceptional troubleshooting, diagnostic, and analytical skills.
- Knowledge of software implementation processes.
- Solid understanding of networking concepts, including FTP, HTTP, DNS, and Active Directory.
- Proficient in administering Windows Server operating system.
- Experience with Microsoft SQL Server or other databases.
- Willingness to work rotational 24/7 shifts (8 hours per day, 5 days per week, totaling 40 hours).
- Familiarity with cloud services such as AWS, Azure, and GCP; certification is a plus.
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