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Technical Hardware Support Specialist

1 month ago

Cochin, Kerala, India PROBOX Full time

Company Overview:

At PROBOX, we are committed to providing exceptional technical support to our clients.

About the Role:

We are seeking an experienced Technical Hardware Support Specialist to join our team. The successful candidate will be responsible for delivering high-quality technical support and services to our clients.

Job Description:

The Technical Hardware Support Specialist will work closely with our clients to provide hardware technical and break-fix support on laptops, desktops, and printers. This includes undertaking fault diagnosis, ensuring basic troubleshooting, and effective break-fix of IT products such as PCs, workstations, printers, laptops, and associated devices.

The role also involves installing and testing desktop products, performing backups and restores, as well as data transfer on PCs and laptops. Additionally, the candidate will carry out upgrades and conversions, including replacement of component parts of laptops.

Key Responsibilities:

  • Undertake fault diagnosis and ensure basic troubleshooting
  • Provide effective break-fix support for laptops, PCs, and printers
  • Install and test desktop products
  • Perform backups and restores
  • Carry out upgrades and conversions

Requirements:

To be successful in this role, you will need a relevant technical qualification and at least 2 years of work experience in desktop support. Strong oral and written communication skills are essential, as is the ability to work independently and as part of a team.

Salary:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.

Benefits:

  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment