Leading Technical Support Specialist

1 week ago


Cochin, Kerala, India Empress InfoTech Full time

We are seeking a skilled Technical Solutions Consultant to join our team at Empress InfoTech. This role involves delivering production support and implementation of software solutions, collaborating with a team of technical support engineers based in India and the US.

Responsibilities include providing L3 Technical Support for Windows Servers, IIS Servers, MS SQL Servers, and cloud platforms like AWS, as well as production support for web applications built in .NET or Java.

Key requirements for this position include:

  • 2+ years of experience providing L3-level Technical Support in technologies such as Windows Server administration, IIS Web Server administration, and MS SQL Server database installation and maintenance.
  • Proficiency in administering Windows Servers and IIS Web Servers.
  • Experience in MS SQL Server database installation, configuration, and maintenance.
  • Ability to diagnose and resolve complex technical issues related to servers, web services, databases, and networks.
  • Solid understanding of networking concepts, including FTP, DNS, and Active Directory.
  • Familiarity with AWS services, including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
  • Understanding of key Azure services, VMs, Azure App Services, Azure SQL DB, Azure Storage, Azure AD, etc.
  • Exceptional troubleshooting, diagnostic, and analytical skills.
  • Excellent written and verbal communication skills in English.
  • Strong customer service abilities.
  • Knowledge of software implementation processes.

The salary for this position is estimated to be around $120,000 per annum, considering the job requirements and industry standards.



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