Highly Skilled Technical Support Specialist
3 days ago
We are looking for a highly skilled technical support specialist to join our team at Empress InfoTech.
Overview:
Empress InfoTech is a leading provider of software solutions, and we are seeking an experienced technical support specialist to deliver exceptional support services to our global customers.
Job Description:
The successful candidate will be responsible for providing level 3 technical support for Windows Servers, IIS Servers, MS SQL Servers, and cloud platforms like AWS. You will collaborate closely with our skilled team of technical support engineers to deliver comprehensive support services to our customers.
Key Responsibilities:
- Provide L3 Technical Support for Windows Servers, IIS Servers, MS SQL Servers, and cloud platforms like AWS.
- Deliver production support for web applications built in .NET or Java.
- Provide technical support for MS SQL Server database installation, configuration, and maintenance.
- Diagnose, document, and track technical issues, ensuring prompt resolution to meet customer needs.
Requirements:
To be considered for this role, you must have the following skills and qualifications:
- 2+ years of experience providing L3-level Technical Support in the following technologies: Windows Servers, IIS Servers, MS SQL Servers, and cloud platforms like AWS.
- Proficient in administering Windows Servers and IIS Web Servers.
- Experience in MS SQL Server database installation, configuration, and maintenance.
- Ability to diagnose and resolve complex technical issues related to servers, web services, databases, and networks.
- Solid understanding of networking concepts, including FTP, HTTP, DNS, and Active Directory.
- Familiarity with AWS services including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
- Understanding of key Azure services, VMs, Azure App Services, Azure SQL DB, Azure Storage, Azure AD, etc.
- Exceptional troubleshooting, diagnostic, and analytical skills.
- Excellent written and verbal communication skills in English.
- Strong customer service abilities.
- Knowledge of software implementation processes.
- Willingness to work rotational 24/7 shifts (8-9 hours per day, 5 days a week, totaling 40 hours).
Benefits:
We offer a competitive salary package, including:
- A base salary of $85,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Location:
This role is based in India and the US, with opportunities to work remotely.
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